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If you have questions about our products or need help with your order, please email us at:

help@mercedescastillo.com



We do our best to promptly respond to emails on Mondays through Fridays, 9 a.m.–5 p.m. Eastern Time. Please note that we do not offer customer service via telephone or chat.

If you would like to make a return or exchange, please review our Return and Exchange Policy.

Additionally, the answers to many other common questions are available in our FAQ.



For wholesale, promotional, or media inquiries, please email:

info@mercedescastillo.com



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